Privacy policy
Privacy Policy
Last Updated: May 13, 2025
This Privacy Policy describes how 1NFERNAL (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from 1nfernal.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
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Contact details including your name, address, phone number, and email.
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Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account information including your username, password, security questions, and other information used for account security purposes.
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Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
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Companies who support our Site and Services, such as Shopify.
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Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
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When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
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Providing Products and Services – to fulfill our contract with you
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Marketing and Advertising – for emails, texts, ads, and promos
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Security and Fraud Prevention – to detect and respond to illegal activity
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Communication & Service Improvement – for customer support and feature upgrades
Cookies
Like many websites, we use Cookies on our Site. For specific info about Shopify cookies, see https://www.shopify.com/legal/cookies.
Most browsers accept Cookies by default, but you can change this in your browser settings. Just note that blocking cookies might affect how the Site works.
How We Disclose Personal Information
We may disclose your info in certain situations, like:
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To vendors or third-party services (e.g., shipping, payments, hosting)
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With marketing partners
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If you give us permission (like using social logins or integrations)
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With affiliates in our corporate group
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During business transfers or to comply with legal obligations
| Category | Categories of Recipients |
|---|---|
| Identifiers (contact details, order, account info) | Vendors and third parties (Shopify, payment processors, etc.) |
| Commercial info (orders, shopping habits, support messages) | Business and marketing partners |
| Internet/network activity (Usage Data) | Affiliates and analytics tools |
| Geolocation data (via IP address or technical tools) |
We don’t sell or share sensitive personal info without consent or use it to infer stuff about you.
Third Party Websites and Links
Our Site might link to third-party websites. If you click them, their policies apply — not ours. We’re not responsible for their privacy practices or content.
Children's Data
Our Services aren’t meant for kids. We don’t knowingly collect data from children. If you’re a parent/guardian and think your kid gave us info, contact us to have it deleted.
Security and Retention of Your Information
We take steps to protect your data, but no method is 100% secure. Also, info sent over the internet may not be safe during transmission. Don’t send sensitive info through unsecured channels.
Your Rights
Depending on where you live, you may have certain rights related to your personal data. These rights might only apply in specific situations, and sometimes we may lawfully decline your request.
Right to Access or Know
You can ask to view the personal information we have about you, including how we use and share it.
Right to Delete
You may request that we remove your personal information from our systems.
Right to Correct
If your personal data is inaccurate or outdated, you can request that we update it.
Right to Data Portability
You can ask for a copy of your personal data and request that it be transferred to another service, if applicable.
Right to Limit Processing
You may request that we stop or limit how your personal data is used.
Right to Withdraw Consent
If we rely on your consent to process your data, you can withdraw that consent at any time.
Right to Appeal
If we deny a request, you can challenge that decision by replying directly to our response.
Communication Preferences
If you receive marketing emails from us, you can unsubscribe anytime by using the link in those emails. Even if you unsubscribe, we may still contact you for non-promotional reasons like updates on your account or orders.
You can use any of these rights either through options on our site or by reaching out through the contact details below.
We will never treat you unfairly for exercising your rights. Before processing your request, we may ask for details like your email address or account info to verify your identity. If someone else is making the request for you, we’ll need proof that you gave them permission and may still ask you to confirm directly. We will respond within the time frame required by law.
Complaints
If you’re unhappy with how we manage your personal data, contact us through the info below. If you're not satisfied with our response, you may have the right to escalate your concern or file a complaint with your local data protection authority.
International Users
Please be aware that we may transfer and store your data outside your country of residence. Some of our staff, partners, and third-party providers operate in these other countries.
If your data is transferred outside of Europe, we rely on trusted legal protections like the European Commission’s Standard Contractual Clauses or similar agreements recognized by the UK or relevant authorities. Transfers only happen if the destination country meets proper data protection standards.
Contact
If you have any questions about how we handle your data or if you want to exercise your privacy rights, contact us at: